To ensure privacy, you should never send sensitive information through standard email, where it is susceptible to unauthorized access. Registered Envelopes use encryption to protect sensitive email messages so that you can send them safely across the Internet.
IronPort Encryption delivers Registered Envelopes directly to the recipient's email inbox in any standard email system. Then, the recipient can use a web browser to open the envelope. No special software is required.
The first time you receive a Registered Envelope, you are asked to register with IronPort Encryption. Use the password that you create during registration to open all Registered Envelopes that you receive.
If you forget your password, click the Forgot My Password link to reset your password.
Every Registered Envelope is password protected. When you register, you create the password that you use to open the Registered Envelopes that you receive.
The attached file named Securedoc.html contains the encrypted message that you have received. It also includes the information necessary to decrypt the message after your password has been verified.
To read the encrypted message, complete the following steps:
To protect your computer from viruses, we recommend that you install an antivirus software program from a reputable company, and use the program to scan all email attachments. Download files only from known senders. If you have questions about the validity of the message, contact the sender before opening an attachment.
A Personal Security Phrase helps protects you from password phishing threats. When you register with IronPort Encryption, you specify a short Personal Security Phrase that is known only to you and to IronPort Encryption. The Personal Security Phrase appears on Registered Envelopes that you receive when you are asked for your password.
The Personal Security Phrase appears on the Registered Envelope when you click the password field. If you do not see your Personal Security Phrase, click the link for more information.
Note: If you have not selected "Remember me on this computer," then the Personal Security Phrase may not be displayed.
If you have received a message unexpectedly and you think the message might be fraudulent, contact the sender before opening the attachment.
When you open a Registered Envelope using your password, your browser can store your login information. If you select the "Remember me on this computer" option, opening Registered Envelopes involves fewer steps.
Important: If you use a shared computer, do not select the "Remember me on this computer" check box.
When you select the "Remember me on this computer" option, the browser stores a persistent cookie that IronPort Encryption uses to identify you when you open a Registered Envelope.
When someone sends you an encrypted message, they assign a security level to that message. Registered Envelopes with a high security level require more rigorous authentication.
For messages with medium security, you do not need to enter your password each time you open a Registered Envelope if you have selected the "Remember me on this computer" option.
For messages with high security, you need to enter your password manually even if you have selected the "Remember me on this computer" option.
To disable the pop-up blocker in Internet Explorer:
To disable the pop-up blocker in Firefox:
A new browser window displays the content of the secure message.
To use some features of IronPort Encryption, including the Personal Security Phrase, you may need to enable cookies in your web browser.
To enable cookies in Internet Explorer:
To enable cookies in Firefox:
To open messages that have attachments, you may need to enable Java in your web browser.
To enable Java in Internet Explorer:
To enable Java in Firefox:
Troubleshooting tip: Check your inbox for an activation email message. Note that the activation message may have been caught by a spam filter or sent to a junk email folder.
Troubleshooting tip: The password you entered does not match the password for your IronPort Encryption account. Note that passwords are case sensitive. Verify that you did not accidentally press the Caps Lock key before entering the password. If you forgot your password, click the Forgot Password link on the envelope.
If you cannot open an envelope because your name does not appear in the To: field, see "Opening Envelopes When You Are a BCC Recipient"
If you encounter other issues when opening a Registered Envelope (and the preceding error messages do not apply), complete the following troubleshooting steps:
Instead of opening a Registered Envelope directly, you can use the Open Online feature. To open a Registered Envelope online, enter your password and click on the Open Online link in the lower right corner. When you use the Open Online feature, you send the message back to the IronPort Encryption server for decryption rather than decrypting it locally. You may need to use the Open Online feature if browser settings or email system restrictions prevent you from opening a Registered Envelope. Opening an envelope online is slower than decrypting it locally.
IronPort Encryption will send you a message with a link that you can click to open the envelope online.
If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To: field.
To open the envelope, complete the following steps:
If you are not a registered user with IronPort Encryption, you need to complete the registration process.
For further assistance, contact Customer Support for IronPort Encryption by sending an email to email@example.com. Support is staffed 24 hours a day on weekdays.